Thank you for shopping at Sophie McDarra Art. This Shipping and Returns Policy outlines the terms and conditions regarding the shipping of fine art paintings and the process for returns or exchanges. By making a purchase from our online shop, you agree to comply with these policies.

 

1. Shipping:

 

1.1 Shipping Methods:

We offer various shipping methods to ensure safe and timely delivery of your fine art paintings. The available shipping options will be displayed during the checkout process. Please note that the shipping method may vary depending on the size, weight, and destination of the artwork.

 

1.2 Shipping Costs:

Shipping costs will be calculated based on the size, weight, and destination of the artwork. The shipping charges will be displayed during the checkout process. Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the buyer.

 

1.3 Shipping Timeframe:

We strive to process and ship orders promptly. The estimated shipping timeframe will be provided during the checkout process. Please note that delivery times may vary depending on the shipping carrier and destination. Any estimated delivery dates provided are for reference only and are not guaranteed.

 

1.4 Shipping Insurance:

All fine art paintings will be carefully packaged to ensure their safe transportation. We also provide shipping insurance to protect your purchase during transit. In the event that your artwork arrives damaged, please refer to our Returns section for further instructions.

 

2. Returns and Exchanges:

 

2.1 Eligibility for Returns:

We understand that sometimes a fine art painting may not meet your expectations. If you are not satisfied with your purchase, you may be eligible for a return or exchange under the following conditions:

- The artwork received is significantly different from the description or images provided on our website.

- The artwork arrives damaged or in poor condition.

 

2.2 Return Process:

To initiate a return or exchange, please follow these steps:

- Contact Sophie within 5 days of receiving the artwork.

- Provide detailed information about the reason for your return or exchange, including any supporting evidence such as photographs.

- Your request will be reviewed and may require additional information if necessary.

 

2.3 Return Shipping:

If your return or exchange is approved, we will provide you with instructions on how to safely return the artwork. You will be responsible for the return shipping costs, unless the return is due to our error or a damaged item.

 

2.4 Refunds and Exchanges:

Upon receiving the returned artwork, we will inspect it to ensure it is in its original condition. If the return is approved, you may choose one of the following options:

- Refund: We will issue a refund to the original payment method used for the purchase.

- Exchange: We can arrange for an exchange with another fine art painting of equal value, subject to availability.

 

3. Non-Returnable Items:

Please note that certain items are non-returnable, including:

- Commissioned or custom-made fine art paintings.

- Artworks that have been altered or damaged after delivery.

- Artworks that have been used, displayed, or handled in a manner inconsistent with their intended purpose.

- Artwork purchased on sale or at a discounted price

 

4. Changes to the Shipping and Returns Policy:

We reserve the right to modify or update this Shipping and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any modifications to these policies constitutes your acceptance of the revised terms.

 

If you have any questions or concerns about our Shipping and Returns Policy, please contact us at sophiemcdarraart@gmail.com